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SUPPORT EXPERIENCE

Technology is vital to enhancing productivity and efficiency, but maintaining it is a whole other story. Don’t spend your precious time keeping the lights on—innovate instead.

Are you ready for a dedicated team of IT specialists at your service?

IT is ingrained into every corner of your organisation and the rapidly evolving business landscape leaves little room for IT to fail. At the same time, you’re expected to push the boundaries of the benefits IT can deliver to your business. You’re often faced with the challenges of…

Overwhelmed IT staff who has to juggle between strategic priorities and maintenance

Higher risk of downtimes and infrastructure failures, which cost an average of US$100,000 per hour1

Limited IT resources and skill sets to keep your organisation agile, productive, and innovative

JOS Services offer you the right IT resources, expertise and support you need to succeed in today’s increasingly digital and competitive business landscape. Gain access to our comprehensive suite of services to enjoy significant cost savings while you focus on strategic priorities and continue to drive innovation.

  • Desktop-as-a-Service
  • Backup-as-a-Service
  • Disaster Recovery-as-a-Service​
  • Managed Services
  • Maintenance Services

Desktop-as-a-Service

Desktops are the tools of trade for your employees. However, with every technology, desktops get obsolete pretty quickly – leaving them with devices that have sluggish performance, are unable to run new applications, and do not provide the features your employees need to maximise performance. At the same time, refreshing their devices on a frequent basis adds financial strain to your business.

With JOS Desktop-as-a-Service, you can ensure that your employees get the best devices that suit their needs. Whether they desire greater mobility or need the performance to run RAM-heavy applications, JOS Desktop-as-a-Service gives you the flexibility to equip your employees with the tools they need to boost their productivity while improving their satisfaction – all at a predictable cost without compromising security.

Powered by Citrix technology, we provide a complete virtual app and desktop solution to give employees the freedom to work from anywhere while cutting IT costs. 

What are the benefits you can expect?
Significant cost savings as what was initially CAPEX is now OPEX​
Accelerated device refresh to provide employees with the best devices for their work
Lower strain on IT since deployment, maintenance, and support are shifted out to JOS
Reduced risk by securely deliver apps and data across any device, network or cloud.

Download the free research report to understand key success factors for building a secure digital workspace

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Backup-as-a-Service

Disasters are unavoidable and unpredictable, but data loss doesn’t have to be that when you have a robust backup strategy. However, that’s easier said than done. How do you ensure your basic data can be recovered seamlessly when disaster strikes? How can you make your backup compliant to regulations to avoid costly financial setbacks?

With JOS Backup-as-a-Service, you can get the assurance that your organisation has the critical data it needs to run, business as usual, even in the face of an unexpected disaster. With JOS Backup-as-a-Service, you get 24/7 monitoring and support, backup platform that guarantees 99.9% uptime, and restoration requests of up to 100GB.
Disasters are unavoidable and unpredictable, but data loss doesn’t have to be that when you have a robust backup strategy. However, that’s easier said than done. How do you ensure your basic data can be recovered seamlessly when disaster strikes? How can you make your backup compliant to regulations to avoid costly financial setbacks?

With JOS Backup-as-a-Service, you can get the assurance that your organisation has the critical data it needs to run, business as usual, even in the face of an unexpected disaster. With JOS Backup-as-a-Service, you get 24/7 monitoring and support, backup platform that guarantees 99.9% uptime, and restoration requests of up to 100GB.

What are the benefits you can expect?
Minimised downtimes as our qualified engineers are at your service to manage your backup
Employee satisfaction through speedy recoveries
More time to dedicate on value-added tasks

Choose from:
•    JOS Backup-as-a-Service Lite if you need an economical, cloud-based off-site backup storage
•    JOS Backup-as-a-Service+ if you need a more comprehensive backup support that gives you the option to resume important IT services through Instant VM Recovery

Disaster Recovery-as-a-Service

Every organisation is a technology company, given how much IT is integrated into every workflow. This only stresses the importance of IT. What happens if the unavoidable and unexpected hits your business? With a comprehensive disaster recovery strategy, your organisation should be able to withstand any disaster, manmade or natural, that comes your way.

JOS Disaster Recovery-as-a-Service gives you the confidence to run and grow your organisation — all year round. Having JOS at your service gives you access to 24/7 monitoring and support, enterprise-class disaster recovery technology, and tailored annual disaster recovery drill exercises.

What are the benefits you can expect?
Always-on availability for mission-critical applications with Recovery Time Objective (RTO) and Recovery Point Objective (RPO) that meet your SLA
Better resource planning and growth as we give you a complete overview of your resource allocation and cloud environment
The assurance to grow confidently with the right support and technology

Managed Services

We all know the critical role of technology in managing daily operations and infrastructure. However, with growing business demands, IT needs to be agile and scalable to keep up — and having proactive measures such as regular monitoring and health checks in enabling growth. Can your already-strapped IT team spare the resources for it?

JOS Managed Services takes away the headache of managing and improving your IT. Our suite of Managed Services can help you reduce overheads, boost productivity, and improve efficiency with an SLA place so you can focus on building your business instead.

What we deliver:

Managed IT Infrastructure

  • Support anytime
  • Fast issue resolution
  • Centralised control

System Health Monitoring and Continuous Improvement

  • Reactive – Alert on system’s health triggered based on a pre-agreed threshold
  • Strategic – Professional system assessment reporting with strategic recommendations

Service Desk Solutions

  • First-hand information – Access to latest status of your IT assets
  • Risk mitigation and staying relevant – IT audits are available with frequency based on business’ needs
  • Continuous improvement – Assessment reports and recommendations made based on latest IT environment

Business Recovery and Continuity

  • Business-as-usual – Undisrupted IT services and execution of Disaster Recovery Plan (DRP) with availability of Business Continuity Plan (BCP) replacement site
  • Being ready – Rehearsals and drills to prepare the workforce
  • Ensuring compliance – Ensure adherence to country’s and/or organisation’s regulations and policies

System and Hardware Maintenance

  • Flexibility & scalability – Deploy qualified IT manpower based on SLA and/or needs
  • Rich Expertise – Enterprise grade IT support
  • Cost-effectiveness & efficiency – Map resources to your overall IT strategy while lowering cost

Maintenance Services

Let’s face it, maintaining IT probably keeps you busy most of the day. Systems need to be running smoothly, hardware needs to be maintained regularly to maximise its lifespan, and employees are always facing a technical issue or another. How do you get the support you need to enable seamless operations and drive innovation, without straining your limited IT resources and budget?

JOS’ team of dedicated IT professionals has extensive experience in supporting various IT platforms and environments. We have the expertise to cater to your specific requirements so you can get the most out of your IT and employees.

Manpower Outsourcing
We offer a dedicated Service Delivery Manager that ensures performance levels of the engineers, so you don’t have to worry about business operations and productivity issues.
Hardware Maintenance
Our team delivers regular maintenance for your IT equipment and addresses equipment failures to ensure business operations consistently meet business demands.
System Maintenance
We ensure that your IT system is well maintained, through unlimited phone and email support and on-site support services, so you can keep business operations smooth.
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